REGIONAL WARRANTY Q&A

Vehicles that come into the country that are not Imported through the official Rep of Ireland Importer (Jaguar Land Rover Ireland) are called “grey imports”. Grey imports can be sourced from any country, either privately or via an independent commercial company. Most grey imports are used vehicles which come into Rep. of Ireland from a variety of sources; historically the majority have come from UK. However, grey imports are also arriving from Europe & other RHD Markets and may not have the same Jaguar warranty protection or after sales support as vehicles purchased from any authorised  Jaguar retailer.

There are no regulations that govern who can import vehicles into rep. of Ireland and there are no requirements for importers to verify the authenticity of vehicles that they import. Jaguar Land Rover Ireland Limited is the only authorised importer of Jaguar vehicles into the Rep. of Ireland.

Grey imports may not be configured for the Rep. of Ireland conditions and may not provide the same level of comfort as to the authenticity of the relevant vehicle. In addition, vehicles imported by an unauthorised Jaguar importer may not have the same level of warranty protection or after sales support.

It is difficult to check the provenance and history of grey imports. There is a risk that a vehicle may be sold as “new”, even if it has been registered and used in its market of origin prior to import. There have also been incidents where vehicles have been crashed, damaged or stolen, and then subsequently imported into Ireland and sold as “new” or “used” vehicles.

From 1 June 2018 Jaguar is introducing a regional warranty scheme for new Jaguar vehicles (the “Regional Warranty”). Europe & UK (excluding Turkey) are the warranty region. The Regional Warranty replaces Jaguar’s current global warranty scheme. Under the Regional Warranty scheme, if a Jaguar customer permanently exports their vehicle from one warranty region to another warranty region, they will not be entitled to rely on the warranty acquired with the purchase of the relevant vehicle. However, a customer may have an option to purchase a Regional Warranty for that vehicle in the new region. For the purpose of warranty, regions are defined as USA, China, Europe & UK (excluding Turkey), Turkey, Ukraine, Russia, Overseas (including Japan), Australia & New Zealand, Africa, Middle East and North Africa, and Latin America. See a retailer/authorised repairer for further detail.

Under the Regional Warranty scheme, if a customer imports their Jaguar vehicle into a new region, then they may be able to purchase a new Regional Warranty for that vehicle in that new region. Activating the Regional Warranty will be subject to Jaguar’s origin and technical inspection reviews on the vehicle. For further details about activating the Regional Warranty, see the terms available in your Authorised Retailer.

Clarification of any warranty on imported vehicles can be obtained from the authorised Jaguar retailer network. A list of authorised Jaguar retailers is available here.

Jaguar Land Rover Limited will charge €3,500 to reactivate the Regional Warranty.

All imported  Jaguar vehicles require standard servicing and maintenance items as per the service handbook. The cost of servicing and maintaining grey imports is handled by the owner directly.

For grey import vehicles, All Europe & UK (excluding Turkey) newJaguar vehicles purchased from an authorised Jaguar retailer are covered by Jaguar’s Roadside Assistance support program – full details of this support are available here.

For vehicles imported from outside of Europe &UK region above roadside assistance programs will need to be purchased separately from a third-party supplier and paid for by the owner.

Grey import vehicles may be included in any manufacturer safety recall, but this is only possible if the vehicle is known to exist in the local market. 

There is a risk that grey import vehicles may not have accurate odometers.

Consumers may be able to rely on the Consumer Rights Act 2022 if they have acquired a grey import from a person supplying in trade. In addition to protection under the Consumer Rights Act, all Rep. of Ireland new Jaguar vehicles purchased from an authorised Jaguar retailer have warranty protection, roadside assistance.

Due to risks regarding provenance and authenticity and limited warranty protection and after sales support, there is a risk that grey imports may have a lower market value than a Irish sold new Jaguar vehicle purchased from an authorised Jaguar retailer.

All Rep. of Ireland new Jaguar vehicles purchased from an authorised Jaguar retailer provide the following benefits as standard:
5 Year / 150,000km warranty 3 Years Roadside Assistance, Guaranteed vehicle origin with full provenance on the relevant vehicle Use of Jaguar certified and factory trained technicians, who only use genuine factory parts with a 2 year warranty (unless covered by the original warranty) Exclusive access to diagnostic and Jaguar factory expertise Configuration for Irish driving conditions with correct fuel and emissions ratings Rep. of Ireland wide coverage from our authorised Jaguar network of retailers, including use of courtesy vehicles when available.